Eliot Marshall Smith 2906 NE 43rd Street Vancouver WA 98663 (360)993-5030 home (503)891-9665 cell phone Email SecurityDiplomat@smithtrust.com Security Diplomat Resume Cover Letter EMPLOYMENT Safety and Security/ Security Dispatcher Legacy Health System. Utilizing all my skills as a Health Services Safety & Security Officer. From violent patients and visitors, to emergency helicopter arrivals this extraordinary position challenges me in every way. At the Salmon Creek Hospital I did constant Patrols, Dispatch, and Environmental Safety Rounds, assisting doctors and nurses with medical procedures and patient control. Although skilled in the process of physical restraint, I am a specialist in verbal de-escalation. At the Holladay Park Research Center, I was responsible for reorganizing the site Security Computer system, creating new forms and procedures, and curing a long lasting transient problem through patrol and firm communication. During this time I also became a state certified DPSST Basic Trainer, and Officer Trainer. I maintain my Supervisory Manager's License, I am a graduate of the Portland Police Citizen's Academy, and have pursued every opportunity for further training in verbal de-escalation, Sudden Death Due to Excited Delirium, and organizational computer skills. Currently employed. June 2005-Present Public Safety Officer, University of Portland. Responsible for locks and unlocks, Campus and neighborhood safety patrol both on foot and in vehicle, enforcing university rules and regulations, and report writing. Trained in OC, Baton, and self defense tactics. Reason for leaving, More suitable employment. Jan 2005-May2005 Security Supervisor, American Red Cross Portland/Guardsmark. Responsible for managing a team of seven full time Security Officers at The American Red Cross. Proudly guarding America's Blood supply, this extraordinary position required management and scheduling skills, the ability to set an example for both employees and clients, constant diplomacy, and a total commitment to a wonderful team. It was an honor to use my diplomatic skills both in maintaining a safe and secure environment, and also in assisting blood donors with information and support. During my service there, I assisted with in-house investigations, walked hostile employees through the termination process, calmed agitated donors, and became skilled in the use of Closed Circuit Video Monitors. I was also active in the hiring, firing, and training of all site officers. Reason for leaving. Seeking better pay and benefits for in-house security 2003-2005 Security Lieutenant, UPS, Portland OR. Came in as a standard Control Access Guard and was quickly promoted to site Lieutenant and Rover. Developed a strong bond of communication with a demanding and detail oriented Customer. Reason for leaving. Offered more rewarding position. 2003 Security Supervisor, Benson Hotel/Wackenhut, Portland OR. Working as the Security Supervisor at Portland's premier hotel, utilizing extensive diplomacy and patience for patrons ranging from tourists to the rich and famous. Note taking, Daily Activity Reports, an eye for safety and security details as well as communications with Staff, Patrons, Secret Service Personnel, and Administration are all a part of this front line Security position. During my time at The Benson Hotel, I managed Security staff and events, protected the privacy of the clients, and initiated an internal investigation that ultimately saved the hotel hundreds of thousands of dollars a year. The Benson is a Wakenhut show case contract. Reason for leaving. Opportunity to work with The American Red Cross 2000-2003 Community Safety Officer/Crime Prevention Officer, Reed College. Full duties of a Reed Campus Safety Officer, plus additional responsibilities as a Crime Prevention Officer. I wrote a very well received column for the college newspaper. I not only communicated well with supervisors, but also had a strong bond with the student body. Reason for leaving. Error in judgment 1999-2000 Driver/Monitor, Middle College High School Program. Drove high school students to job internships. Monitored hallways and lunchroom during and in between breaks. Performed assorted tasks as needed. Reason for leaving: Needed full time work. 1999 HTML Editor, Zcom.com/ Emerald Solutions. Portland OR. Edited websites using BBEdit. Duties included website trouble shooting, grammar and spelling correction, graphics, scanning, printing, and optimization. Programs include Photoshop, Image Ready, Illustrator, Fetch, Netscape, and Internet Explorer. Reason for leaving: Seeking non-desk job. 1999 Taxi Driver, Yellow Cab Company, Santa Cruz CA. Drove private lease Handicap Taxi 6pm to 6am. Responsible for handling cash, records, and customer relations. Job offered invaluable experience in cultural, social, and economic diversity. I have a Valid Oregon Commercial Drivers License class B w/pass. Reason for leaving: Moved to Portland. 1993-1998 Manager, Kiva Retreat House, Santa Cruz CA. Responsible for all aspects of running a small business. Handled large sums of cash, dealt with advertising, customer relations and physical maintenance. Routinely dealt with security issues maintaining a safe and secure environment for all patrons as well as acting as on-premises night watchman. Reason for leaving: 1984-1987 Moved to Japan, 1995-1997 Returned to school. Proctor, Stevenson College, Santa Cruz CA. All aspects and duties of the proctor position, including Public Safety, writing detailed reports, enforcing campus rules, and student diplomacy. Reason for leaving: Death in family. 1994-1995 Teacher, ILS/ BBC Kobe Japan. Primary foreign staff member for six years, responsible for student counseling, curriculum research and class sales. Reason for leaving: Moved back to America. 1987-1993 EDUCATION Portland Community College, Portland OR. I have completed a variety of courses at PCC including extensive multimedia classes and indoor/outdoor photography. 1999- Present Cabrillo College, Santa Cruz CA. Computer graphics, desktop publishing, HTML classes, creative writing, art classes, English, etc. -1998 Twin Lakes College, Santa Cruz CA. Natural Health Educator. Studied massage, herbal remedies, counseling, shiatsu, pain management. 1982-1984 Conflict Resolution Program, Santa Cruz CA. Community Case Profiler. 1993 COMMUNITY SERVICE ACTIVITIES Suicide Prevention Service, Santa Cruz CA. Completed training and was a volunteer with the SC Suicide Prevention Service. 1974 and 1994-1995 Mobile Awareness Program, Santa Cruz CA. In conjunction with the Santa Cruz County Health Clinic, I developed and ran a low cost AIDS awareness program that reached approximately 1700 people a year. The MAP program was an innovative and cost effective method of reaching a large population of at risk people not reached by other programs. 1993-1998 Conflict Resolution Program, Santa Cruz CA. Volunteer Community Case Profiler and Board Member of Santa Cruz Conflict Resolution Program. 1994-1995 Japan Hotline, Kobe Japan. An emergency coordinator for the Kansai area responsible for crisis intervention, domestic mediation and cultural translation. I also led a group of 27 Japanese relief volunteers to Santa Cruz in the aftermath of the 1989 California Earthquake. 1988-1995 Japan International Friendship Festival, Kobe Japan. Every year I helped Organize and participated in the largest traditional international festival in Japan. My duties included advertising, donation coordination, and festival auctioneer. 1987-1983 I have a keen sense of people and am known to stay calm under emergency circumstances. I am diplomatic and nonviolent, but am also capable of firm personal and professional barriers. I have lived and traveled extensively in Asia and am familiar with many different customs and peoples. Not only am I practical and sane, I am curious, creative and dedicated. I do not drink, smoke or take drugs. I am committed to the Community Public Safety concept, and have experience in control access, crowd control, and extensive customer interaction. I hold certificates in CPR and Standard First Aid for Adults and Animals, as well as training in conflict resolution. I possess a valid Washington Drivers License and my driving record is excellent. My years as a teacher abroad, the Manager and Night Security of a successful business, a University Proctor, Campus Safety Officer, Benson Hotel Security Supervisor, UPS Security Lieutenant, ARC Security Supervisor, and Hospital Security Safety Officer add up to considerable experience in the public safety sector. I am dedicated to community service and would be best employed in a position where I can support a moral mandate. I am a licensed Private Security Supervisory Manager, a State certified Basic Trainer, a certified Officer Trainer, Notary Public, and am certified in OC and Baton defense tactics. Visit my parent's memorial site Smithtrust.com Email me at... SecurityDiplomat@smithtrust.com There have been [an error occurred while processing this directive] vistors to this site. One of them is the perfect employer!